Rules and Regulations for Booking

YOU MUST ACKNOWLEDGE THE FOLLOWING:

 

I understand that all motorized vehicles are either 2 or 4-wheeled electric powered machines which can achieve speeds of over 20 miles per hour (and higher speeds while on a declined surface), and can suddenly accelerate, turn, and/or lose control, depending upon my operation, terrain, and/or weather conditions. I AM AWARE THAT USE OF MOTORIZED VEHICLES MAY BE HAZARDOUS, AND I HAVE ELECTED TO VOLUNTARILY PARTICIPATE IN THIS ACTIVITY WITH FULL KNOWLEDGE, ACCEPTANCE AND ASSUMPTION OF ANY AND ALL RISKS OF PERSONAL INJURY OR DEATH. I acknowledge that the motorized bicycle must be at all times operated in a reasonable, safe and prudent manner. I acknowledge that failure to observe and abide by our rules and regulations may unreasonably or unnecessarily endanger life, limb and property.

 


REQUIREMENTS FOR A RENTAL

      1. Only 1 person may ride an electric vehicle at one time. Our vehicles do have some weight limitations.
      2. EZ Electric Bike Rentals provides all riders with protective head gear. It is the responsibility of the rider to wear this equipment while riding a vehicle from EZ Electric Bike Rentals. If a rider declines protective head equipment, that rider must acknowledge and initial for that declined coverage.
      3. You must be 12 years of age or older to ride. Persons 18 and over must carry a valid learner’s permit or driver’s license. Minors must be accompanied by a legal guardian or parent. In that event, we will use the legal guardian’s driver’s license. EZ Electric Bike Rentals LLC requires photocopies of all identification prior to the rental. All riders 18 years of age or older are required to complete and sign our Renter Release and Waiver Liability form. One signed waiver per rider is required. Riders between the ages of 12 and 17 must be represented by a legal guardian of age and that legal guardian must sign a waiver for that rider.
      4. You must have a major credit card for the security deposit of $50 per rental. If damage or theft occurs, your card may be charged up to $1,300 after your rental. EZ Electric Bike Rentals will notify the rider in this event in writing. The security deposit will be pre-authorized on the day of your reservation, on the same card that is used to book the reservation. If your vehicle comes back in good condition and on time, the temporary hold will be released after 1 business day. Those who opt into our Renters Insurance will have the $50 security deposit waived per rental. Renters under the age of 21 must purchase the Renters Insurance.
      5. All renters must go through a brief orientation before taking a vehicle. This orientation is designed to teach the renter how to start, stop, and enjoy the ride safely.

 


BOOKING TERMS

      1. Reservation must be paid in full to guarantee rate and rental date(s).
      2. Reservations may be non-refundable. Please reference our Cancellation Policy to learn more.
      3. All renters must participate in an orientation before taking their vehicle from EZ Electric Bike Rentals. This orientation includes instructions on how to start the vehicle, how to stop the vehicle, how to operate the vehicle, how to keep your vehicle safe, and more.
      4. The renter is responsible to bring back all rented vehicles to the EZ Electric Bike Rentals location. All renters must monitor battery life to ensure that all vehicles come back to EZ Electric Bike Rentals.

 


RULES AND REGULATIONS

      1. It is recommended that you wear protective head equipment at all times.
      2. We offer a "Book With Confidence Guarantee." We love Wilmington, but weather conditions can change quite rapidly. If the weather changes and it rains or storms on your reservation date, the reservation will be attempted to be rescheduled as conditions improve. Our main goal is to ensure that all riders have a good experience and ride safely. If a rental or tour attendee cannot make the rescheduled day and/or time, we will offer a full refund.
      3. Every renter is required to accept and sign a Renter Release and Waiver of Liability Form before the reservation begins. EZ Electric Bike Rentals LLC cannot accept reservations without these signed forms.
      4. Every renter is responsible for the full amount of any damage, theft or loss of your rental per the terms of our rental agreement. Your security deposit will be forefeited and the difference will be charged to your credit card.
      5. Vehicles cannot be taken outside of the Wilmington city limits. Any person traveling inside and outside of Wilmington are solely responsible for accidents, flats, or malfunctions of any kind. If the vehicle is towed or abandoned outside of the Wilmington city limits, the renter forfeits the security deposit to cover all relative costs to bring the motorized vehicle back to the location of EZ Electric Bike Rentals LLC.
      6. All renters are suggested to take their rental along suggested bike routes.
      7. Vehicles may NOT be operated on any major highways. Vehicles must ONLY be driven on the far right on city streets where there is no bike lane available. The electric bike can be ridden on sidewalks and approved bike routes.
      8. You must follow road restrictions. Vehicles are not allowed on beaches, off-road or other non-public roads.

 


CANCELLATION POLICY

      1. All reservations must be fully paid for when you make your reservation, either online, in person, or on the phone.
      2. We offer a "Book With Confidence Guarantee." We love Wilmington, but weather conditions can change quite rapidly. If the weather changes and it rains or storms on your reservation date, the reservation will be attempted to be rescheduled as conditions improve. Our main goal is to ensure that all riders have a good experience and ride safely. If a rental or tour attendee cannot make the rescheduled day and/or time, we will offer a full refund.
      3. Any rental or tour can be cancelled by a guest (for any reason) up to 48 hours in advance for a full refund. You must contact us for cancellations within 48 hours. All requests for refunds will be reviewed by EZ Electric Bike Rentals LLC and will be at the sole discretion of the company.
      4. All renters/attendees must be able to ride a bicycle. We are able to teach an individual how to ride an e-bike, but we cannot teach any individual how to ride a bicycle (if they have never ridden one or have not ridden one in the past 5+ years). Any tour attendee who arrives and cannot demonstrate the ability to operate their vehicle, thus not able to join a tour, will only be granted a 50% refund. We do not offer any refunds to those who willingly choose not to join a tour within 48 hours of the reservation date and time.

 


ACCIDENTS/FLATS

      1. Flat tires are the responsibility of the renter for all rentals. EZ Electric Bike Rentals will assist with the repairs; however, the costs for all repairs and/or tire replacements will be deducted from the renter’s security deposit. Renters who opt into our Renters Insurance will be covered from the cost of replacing flat tires.
      2. If an accident does occur, the renter is required to take the appropriate steps needed to report the accident. If an accident does occur and the vehicle is not operational, each renter will be responsible for paying a $50 recovery fee, in addition to any costs necessary to repair the vehicle. All renters are required to sign our Renter Release and Waiver of Liability before the rental begins.
      3. It is the sole responsibility of the renter to monitor the battery life to ensure that the vehicle can be returned to EZ Electric Bike Rentals. If the vehicle loses battery life and must be picked up, there will be a $50 recovery fee added to the rental.
      4. We do offer a Renters Insurance option at checkout. By opting into the Renters Insurance for $5 per rental (e-bikes and e-scooters), you will be covered from all costs related to flat tires, recovery fees for flat tires, and body damage to the e-bike or e-scooter. This insurance does NOT cover any liability caused from hitting another person, vehicle, or building. It does NOT cover any body injury sustained from any accident. This insurance is not available for the Beach Rentals or the River to Sea Tour.